Ordering and Delivery Information

• All orders placed online will receive an "Pending" acknowledgement.
• All confirmed orders will receive an "Processing" acknowledgement indicating that the order is processed when payment has been received.
• All confirmed orders will receive an "Preparing [Paypal IPN]" acknowledgement indicating that the order is processing in paypal secure payment.
• All confirmed orders will receive an "Delivered" acknowledgement indicating that the order is delivered out to the customer.
• For bulk orders, availability of the stocks maybe delayed and requires about 5 weeks for restock of goods.
• For customized orders will take up to 4 weeks to deliver upon confirmation of artwork and payment
• Customers will be inform of stock availability

Breakdown of Delivery Services

• Singpost (Local Normal Postage) – 3 working days (Singpost Normal Postage Rates applies)
• Singpost (Local Registered Postage) – 3 working days (Flat Fee of $4 per order)
• Speedpost (EMS Worldwide Delivery) – 3 to 10 working days (DHL Registered Mail Postages Rates applies)

Payment Modes

• POSB BANK TRANSFER – For bank transfer please made payment to  “POSB Savings 050-384-187”
• BANK CHEQUE – Please sent cheque made payment to “PHANG ALVIN”.
• CREDIT CARD PAYMENT – Paypal secured credit card, accept VISA & Mastercard payments.

Substitution

• SGBulk.com reserves the right to substitute any item with another of equivalent or higher value depending on stock availability.
• Prices are subject to change on festive seasons such as Christmas, Valentine's Day, Chinese New Year etc.

Cancellation of Order

• Cancellation of order must be made 48 hours in advance before the delivery time. Failing which, a cancellation fee of 50% of the selling price is chargeable.
• In the event the order is delivered, the full purchase amount will apply.
• We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame.
• We will not entertain any cancellations once the order is confirmed and submitted by the   customer.
• Kindly use the Customer Service Inquiry Form to advise us.

Exchange & Refunds

•   All our goods sold are non-exchangeable and non-refundable.

Customers Databases/Privacy

• Customer information is not sold to or shared with any other parties without prior consent of our customers.

Warranty of Goods/Services

• All our goods/services will serve their intended functions.

Terms of Warranty

• All warranty conditions are stated in the product/services information provided, unless the manufacturer has provided none.
• For service repairs, please visit to respective manufacturers of the product/services stated in the warranty card.

Feedback and Inquiry

We welcome your valuable feedback on our product and service quality. Please use our Customer Service Inquiry Form or call our office telephone (65) 6223 3667

Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to

     BusinessTrust Secretariat
     Mr. Ramesh Vakkiprath
     35, Selegie Road, #09-25, Parklane,
     Singapore 188307
     Email: ramesh@cnsg.com.sg
     http://www.commercetrust.com.sg

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